Loss Damage Waiver (LDW) is an add-on product, available to all WHEELSANDWINGS customers (daily booking/ hourly booking) while booking the car. This product will provide following coverage in case vehicle meets with an accident in addition to point no. 1 mentioned below:
One doesn't have to pay for security deposit. It is fully waived off.
There is no damage liability in case of accidental damage.
Towing / Hydra crane services will be arranged by wheelsandwing and charges will be covered under LDW.
Vehicle Registration Certificate lost at accident spot will be covered.
Additional third party property liability will be covered.
Car accessories (OEM fitted) lost at accident spot will be covered.
User has to Intimate wheelsandwings in case of an accident within 24 hours; contact us at 011-4904-3731.
User also has to intimate the Police Station of the relevant jurisdiction in case of Third party injury/ property damage and get Police Intimation letter/ FIR within 24 hours.
At the inception of booking, the customer has to submit a copy of KYC documents (including address proof, driving license, International driving license for N.R.I users only).
Fund transfer will only take place through NEFT. No other modes of reimbursement permissible (in case if the customer pays on his own for the covered items as mentioned above in the product coverage, and only after prior approval from wheelsandwings and on producing original invoice of expenses).
All the claim related documents must be delivered to the following within 5 days from the date of accident.
General exclusion will be as follows:
Loss damage waiver extension' coverage does not apply if the claim is rejected under the basic Motor Vehicle insurance policy covering the vehicle.
User still has to pay a penalty of Rs. 2000/-, in case vehicle registration certificate (RC) is lost from accident spot.
Damages covered under motor vehicle base Insurance policy.
Loss of accessories other than OEM fitted.
Any loss/damage, where negligence of the user is observed. All intentional loss/ damage. Any loss/damage occurring while committing illegal activities, including act of terrorism, unintentional or otherwise. Damage due to attempted tampering/ self-repair of vehicle without informing wheelsandwings team.
Vehicle abuse cases like clutch, brake pad excess worn out, usage of Electrical items when car is not running and any driver negligence.
Accident claims rejected on account of wrong declaration of details at the time of booking, or due to unauthorized usage of vehicles.
Vehicle Late Return:
There will be 50% surcharge in addition to the actual rental amount along with loss damage waiver charges as applicable for the delayed period in case the car didn’t have another booking during the delayed period.
There will be 100% surcharge in addition to the actual rental amount along with loss damage waiver charges as applicable for the delayed period in case the car will have another booking during the delayed period.
When the extension request is made 24 hours or before scheduled drop-off time and car is not booked during the requested period, 30% charges will be levied on the extended duration + Loss Damage Waiver charges applicable on extended duration.
When the extension request is made less than 24 hours prior to scheduled drop-off time and the car is not booked during the requested period, 50% additional charges will be charged on the extended duration + Loss Damage Waiver charges applicable on extended duration.
For all other cases, you will have to pay 100% additional charges on rental amount for extended duration + Loss Damage Waiver charges applicable on extended duration.
Booking Cancellation policy:
If booking is cancelled within 24 hours of pickup time, one-day rental plus one-day loss damage waiver charges will be deducted and 3 % processing fee will be charged on rest of the refund amount.
If booking is cancelled at least 24 hours prior to pick up time, no rental will be deducted, only 3% processing fee will be charged on the refund amount.
If booking is cancelled at or after pick up time, it’ll be treated as no-show and no refund will be provided.
For Hourly Rentals:
No refund will be provided in case of hourly rental booking.